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FAQ

YOUR QUESTIONS ANSWERED

ABOUT US
Dents was established in 1777 by John Dent in the beautiful Cathedral City of Worcester, England. We enjoy a worldwide reputation for designing fine accessories and gifts for men and women, many of which are handmade from luxury leathers and fabrics of the highest quality.  In addition to the selection available on this website, Dents accessories are sold at many of the world's finest stores, including Selfridges, Harrods and House of Fraser in the UK, Inno in Belgium, Saks Fifth Avenue, Neiman Marcus and J Crew in the USA, Harry Rosen in Canada and fine stores in Japan.  For your local stockist please do not hesitate to Contact Us.  We will be very happy to help in any way we can.  If you have any suggestions, comments or problems do please email us at dents@dents.co.uk.

 

BACK ORDERS
If your item is not in stock, we will back order it for you. You will always be emailed with the option of cancelling your order if you would rather not wait.

COLOURS
While we make every effort to reproduce as accurately as we can the colours of merchandise shown on this site, we are unable to guarantee true colour reproduction of shades displayed, because browsers, screens and printers do vary in colour output.

CREDIT CARD SECURITY
All credit card numbers are encrypted when an order is placed on our website using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

CURRENCY
All prices quoted are in British Pounds Sterling, and all purchases will be charged in British Pounds Sterling.

CUSTOMS DUTY AND SALES TAXES
If you are shopping online and having your purchases delivered to a non-European Union country, please note:
1.  Your purchase will be UK Value Added Tax exempt, and 20% will be deducted from the cost of your item on checkout.
2.  You may possibly have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.

DELIVERY SCHEDULE
The Dents Direct Team is dedicated to dispatching your valued order promptly and efficiently according to your instructions. We will normally despatch your order within a maximum of 4 working days. The delivery period depends on stock availability and of course the hour and day your order is placed.  International orders are generally delivered in 10/14 working days. U.K. orders are normally delivered in 4/7 working days. (During Sale promotions this can increase to 10/14 days).
We do offer a "Special Delivery" service (1/2 working days) for items for delivery within the UK (excluding handbags). This option can be selected at the checkout page.

GUARANTEE
We guarantee your satisfaction. All of our merchandise comes with a 21 day no quibble guarantee, subject of course to it being returned in its original condition.

HOLIDAYS
Our offices and warehouse are open most days except for Christmas (two days), New Year's Day, and English national holidays.

LIABILITY
Dents is a division of Dewhurst Dent Plc whose registered office is in Bolton England.  Total liability for any claim however arising shall not exceed the price of the goods supplied by Dents to you. Dents shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. Dents cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. Your statutory rights are not affected by this statement.

METHOD OF PAYMENT
We accept Paypal, Visa, Amex, and MasterCard.  

                                                                                    

ORDERING GUIDE
Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to purchase and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we shall need to execute your order.

PRIVACY POLICY
Dents does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

RETURNS POLICY
Always keep your invoice or dispatch note, as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or has been damaged in transit, the item must be returned to Dents in its original packaging and original condition. 

As stated above, we guarantee your satisfaction.  All of our merchandise comes with a 21 day no quibble guarantee, subject if course to it being returned in its original condition.

  • Genuinely faulty merchandise will be credited in full for the item as well as original post and packaging charges.
  • If you have ordered an incorrect size and wish to exchange for the correct size, we shall be pleased to do so, if the merchandise is returned in its original condition within 21 days of the purchase date.
  • All merchandise returned must be accompanied with a receipt or invoice as proof of purchase.
  • Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches the Dents warehouse in England.

SERVICE AND SUPPORT
If you do have a problem with an incorrectly dispatched order or in the rare case merchandise is faulty, please email sales@dents.co.uk our customer service department, or if you prefer fax;- 44 (0)1985 216435 or phone;- 44 (0)1985 212291. We promise a speedy response with friendly and helpful service from the customer service team. When phoning or faxing from outside the U.K. please delete the zero from the area code.

SHIPPING AND HANDLING CHARGES

Shipping costs are as follows (Not Including Handbags):

Within UK Free
Europe & North America£10
Rest of the world £15

A Special Delivery option (1/2 working days) is available for UK orders at a cost of £6

Shipping costs for handbags are as follows :

 Europe                                          £10 per bag

 Rest of the world                            £25 per bag

TRADEMARKS
Dents ® Fownes ® Extrasoft 3000 ® Aqua 3000 ® All are registered trademarks of Dewhurst Dent Plc, Union Mill, Vernon Street, Bolton, Lancs, BL1 2PT, England.