YOUR QUESTIONS ANSWEREDABOUT US
While we make every effort to reproduce as accurately as we can the colours of merchandise shown on this site, we are unable to guarantee true colour reproduction of shades displayed, because browsers, screens and printers do vary in colour output.
CREDIT CARD SECURITY
All credit card numbers are encrypted when an order is placed on our website using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
CUSTOMS DUTY AND SALES TAXES
If you are shopping online and having your purchases delivered to a non-European Union country, please note:
1. Your purchase will be UK Value Added Tax exempt, and 20% will be deducted from the cost of your item on checkout.
2. You may possibly have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
Dents is a division of Dewhurst Dent Plc whose registered office is in Bolton England. Total liability for any claim however arising shall not exceed the price of the goods supplied by Dents to you. Dents shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. Dents cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. Your statutory rights are not affected by this statement.
Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to purchase and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we shall need to execute your order.
Always keep your invoice or dispatch note, as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or has been damaged in transit, the item must be returned to Dents in its original packaging and original condition.
As stated above, we guarantee your satisfaction. All of our merchandise comes with a 21 day no quibble guarantee, subject if course to it being returned in its original condition.
SERVICE AND SUPPORT
If you do have a problem with an incorrectly dispatched order or in the rare case merchandise is faulty, please email email@example.com our customer service department, or if you prefer fax;- 44 (0)1985 216435 or phone;- 44 (0)1985 212291. We promise a speedy response with friendly and helpful service from the customer service team. When phoning or faxing from outside the U.K. please delete the zero from the area code.
|Europe & North America||£10|
|Rest of the world||£15|
A Special Delivery option (1/2 working days) is available for UK orders at a cost of £6
Shipping costs for handbags are as follows :
Europe £10 per bag
Rest of the world £25 per bag
Dents ® Fownes ® Extrasoft 3000 ® Aqua 3000 ® All are registered trademarks of Dewhurst Dent Plc, Union Mill, Vernon Street, Bolton, Lancs, BL1 2PT, England.