Dents was established in 1777 by John Dent in the beautiful Cathedral City of Worcester, England. We enjoy a worldwide reputation for designing fine accessories and gifts for men and women, many of which are handmade from luxury leathers and fabrics of the highest quality. In addition to the selection available on this website, Dents accessories are sold at many of the world's finest stores, including Selfridges, Harrods and House of Fraser in the UK, Inno in Belgium, Saks Fifth Avenue, Neiman Marcus and J Crew in the USA, Harry Rosen in Canada and fine stores in Japan. For your local stockist please do not hesitate to Contact Us. We will be very happy to help in any way we can. If you have any suggestions, comments or problems do please email us at firstname.lastname@example.org.
While we make every effort to reproduce as accurately as we can the colours of merchandise shown on this site, we are unable to guarantee true colour reproduction of shades displayed, because browsers, screens and printers do vary in colour output.
CREDIT CARD SECURITY
We use a third party payment provider called "Sage Pay" http://www.sagepay.com/security_policy. Sage Pay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment. We, ourselves, do not hold any credit details and these would have to be re-entered each time you would like to buy goods from this site.
Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.
Dents uses Secure Socket Layer (SSL) technology. This means your data is encrypted and protected when you send information to Dents over the Internet. You can tell a site uses and has SSL enabled when you see a padlock at the top of your browser. You will also notice at the location field at the top of the browser it will begin with ‘https’ instead of the normal ‘http’ This means you are in secure mode.
All prices quoted are in British Pounds Sterling, and all purchases will be charged in British Pounds Sterling.
CUSTOMS DUTY AND SALES TAXES
If you are shopping online and having your purchases delivered to a non-European Union country, please note:
1. Your purchase will be UK Value Added Tax exempt, and 20% will be deducted from the cost of your item on checkout.
2. You may possibly have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
We will normally dispatch your order the same day or the next working day, depending on the time of day your order was received. U.K. orders will normally be delivered within 4 working days (during sale promotions this may increase to 7 days). Overseas orders are generally delivered in 10 to 14 working days.
We guarantee your satisfaction. All of our merchandise comes with a 28 day no quibble guarantee, subject of course to it being returned in its original condition.
Our offices and warehouse are open most days except for Christmas (two days), New Year's Day, and English national holidays.
Dents is a division of Dewhurst Dent Plc whose registered office is in Bolton England. Total liability for any claim however arising shall not exceed the price of the goods supplied by Dents to you. Dents shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. Dents cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. Your statutory rights are not affected by this statement.
METHOD OF PAYMENT
We accept Paypal, Visa and MasterCard.
Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to purchase and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we shall need to execute your order.
If your order is a gift and you intend for us to ship directly to the recipient, no value or prices will be shown on any paperwork received.
SERVICE AND SUPPORT
If you do have a problem with an incorrectly dispatched order or in the rare case merchandise is faulty, please email email@example.com our customer service department, or if you prefer fax:- 44 (0)1985 216435 or phone:- 44 (0)1985 212291. We promise a speedy response with friendly and helpful service from the customer service team. When phoning or faxing from outside the U.K. please delete the zero from the area code.
SHIPPING AND HANDLING CHARGES
Shipping costs for all products excluding handbags are as follows:
Within UK - Free
A Special Delivery option of 1 to 2 working days (excluding Bank Holidays) is available at checkout at a cost of £6
Europe & North America - £10
A Special Delivery option for Europe of 1 to 2 working days (excluding Bank Holidays) is available at checkout at a cost of £20
Rest of the World - £15
Shipping costs for handbags are as follows :
Within UK - Free
Europe - £10 per bag
Rest of the world - £25 per bag
Dents ® Fownes ® Extrasoft 3000 ® Aqua 3000 ® All are registered trademarks of Dewhurst Dent Plc, Union Mill, Vernon Street, Bolton, Lancs, BL1 2PT, England.