Your Questions Answered

Your Questions Answered

ABOUT US

Dents was established in 1777 by John Dent in the beautiful Cathedral City of Worcester, England. We enjoy a worldwide reputation for designing fine accessories and gifts for men and women, many of which are handmade from luxury leathers and fabrics of the highest quality. In addition to the selection available on this website, Dents accessories are sold at many of the world's finest stores, including Selfridges, Harrods and House of Fraser in the UK, Inno in Belgium, Saks Fifth Avenue, Neiman Marcus and J Crew in the USA, Harry Rosen in Canada and fine stores in Japan. For your local stockist please do not hesitate to Contact Us. We will be very happy to help in any way we can. If you have any suggestions, comments or problems do please email us at dents@dents.co.uk.

 

COLOURS

While we make every effort to reproduce as accurately as we can the colours of merchandise shown on this site, we are unable to guarantee true colour reproduction of shades displayed, because browsers, screens and printers do vary in colour output.

 

CREDIT CARD SECURITY

We use a third party payment provider called "Sage Pay" http://www.sagepay.com/security_policy. Sage Pay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment. We, ourselves, do not hold any credit details and these would have to be re-entered each time you would like to buy goods from this site.

Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

Dents uses Secure Socket Layer (SSL) technology.  This means your data is encrypted and protected when you send information to Dents over the Internet.  You can tell a site uses and has SSL enabled when you see a padlock at the top of your browser.  You will also notice at the location field at the top of the browser it will begin with ‘https’ instead of the normal ‘http’ This means you are in secure mode.  

 

METHOD OF PAYMENT

We accept Paypal, Visa and MasterCard.

 

CURRENCY

All prices quoted are in British Pounds Sterling, and all purchases will be charged in British Pounds Sterling.

 

CUSTOMS DUTY AND SALES TAXES

If you are shopping online and having your purchases delivered to a non-European Union country, please note:
1. Your purchase will be UK Value Added Tax exempt, and 20% will be deducted from the cost of your item on checkout.
2. You may possibly have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.

 

SHIPPING AND HANDLING CHARGES

Shipping costs for all products are as follows:

Within UK  - Free

A Special Delivery option of 1 to 2 working days (excluding Bank Holidays) is available at checkout at a cost of £6

Europe & North America - £10

A Special Delivery option for Europe of 1 to 2 working days (excluding Bank Holidays) is available at checkout at a cost of £20

Rest of the World - £15

 

DELIVERY SCHEDULE

We will normally dispatch your order the same day or the next working day, depending on the time of day your order was received. U.K. orders will normally be delivered within 4 working days (during sale promotions this may increase to 7 days). Overseas orders are generally delivered in 10 to 14 working days.


RETURNS POLICY

To see our returns policy, please click here.


GUARANTEE

We guarantee your satisfaction. All of our merchandise comes with a 28 day no quibble guarantee, subject of course to it being returned in its original condition.

 

WHAT IS RFID?

Many credit and debit cards are now embedded with RFID (Radio Freqeuncy Identidication) chips that contain personal information. Unfortunately, identity thieves can now scan these chips and gain access to your important personal information. We have designed a collection of wallets containing a protective shield that prevents your personal information from being accessed. To ensure maximum protection, when not in use, keep your wallet closed. The manufacturer and distributor of this product disclaim liability out of your use of the product, including liability from unauthorised persons scanning any RFID chip contained in the product.

View our full collection of RFID blocking wallets here.

 

PERSONALISATION

We currently offer our personalisation service across a selected range of our leather wallets. Please see the full collection here.

How can I personalise a wallet?

Choose a wallet from our personalisation collection. To apply personalisation, select the tick box to add a monogram and you will be asked to select Gold, Silver or Debossed. Please note that some wallets are only available in Debossed. Enter your chosen characters (letters, numbers and full stops only) and select the colour of the wallet you wish to purchase. Then add to basket.

What is the character limit?

You can select up to 4 letters, including full stops (We are unable to include numbers).

What is the personalisation return policy?

Once the item has been personalised, the product cannot be returned or exchanged. If something isn’t quite right with your personalised item, please contact our customer service team at +44(0)1985 212291 or sales@dents.co.uk.

 

HOLIDAYS

Our offices and warehouse are open most days except for Christmas (two days), New Year's Day, and English national holidays.

 

LIABILITY

Dents is a division of Dewhurst Dent Plc whose registered office is in Bolton England. Total liability for any claim however arising shall not exceed the price of the goods supplied by Dents to you. Dents shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. Dents cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. Your statutory rights are not affected by this statement.

 

ORDERING GUIDE

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to purchase and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we shall need to execute your order.

If your order is a gift and you intend for us to ship directly to the recipient, no value or prices will be shown on any paperwork received.

 

PRIVACY POLICY

To see our full Privacy Policy, please click here.

 

SERVICE AND SUPPORT

If you do have a problem with an incorrectly dispatched order or in the rare case merchandise is faulty, please email our customer service team at sales@dents.co.uk, or if you prefer phone:- 44 (0)1985 212291 or fax:- 44 (0)1985 216435. We promise a speedy response with friendly and helpful service from the customer service team. When phoning or faxing from outside the UK please delete the zero from the area code.

 

TRADEMARKS

Dents ® Fownes ® Extrasoft 3000 ® Aqua 3000 ® All are registered trademarks of Dewhurst Dent Plc, Union Mill, Vernon Street, Bolton, Lancs, BL1 2PT, England.

 




Dents of England has handmade the world’s finest leather gloves since 1777. Today, the best traditions of this time-honoured craft are combined with contemporary design and luxury leather in stylish accessories including gloves, wallets, and belts.

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